Door to Door Import
Shophive has a dedicated import system for its customers. All you have to do is provide us a link to the product you would like to import. We only import products from reputed websites (USA only) for customer safety, such as,
Shophive takes 100% advance payment to lock such orders. Shipment charges and custom duties incur upon importing. Kindly send us a link of the product you're interested in importing.
You will have to provide us the following:
1. Your full name
2. Your phone number
3. URL of the product
Q: How long does it take to reach my item?
A: It will take 2-4 weeks to import any item, after it has been received in our US warehouse.
Q: Why Large size items cannot be imported?
A: Usually large items are not feasible to import as we only use DHL and Fedex, hence items like TV, Large Printers, Generators, Home Theatres are not just heavy but their dimensional weight is also added.
Q: From which countries we can import items?
A: USA and UAE at the moment.
Q: How much advance do I need to pay?
A: As we pay upfront 100% advance we expect full amount to be deposited.
Q: Is my item insured?
A: Yes everything is insured. If any package is lost, we will order again for you free of charge.
Q: Is there any hidden cost?
Q: I want to pay my own duty and customs?
A: Yes, then the delivery can be made in 1-2 weeks, but it will be expensive on shipping side.
Q: Is there any rebate if prices go down after ordering?
A: No, once the payment is transfered there is no rebate if prices of product go down, as we purchase the same day we get the funds from you.
Q: What happens if product is damaged?
A: We will reorder for you.
Q: What happens if the product has a manufacturing fault or it is incompatible i.e phones are locked on network, required voltage is 110V instead of 240V or if its used or refurbished?
A: We are not responsible for it as we order from the URL provided by the customer, make sure to read the description completely before purchasing.
Q: What is the warranty of the product?
A: We do not cover warranty for imported products as we are resellers not manufacturers. You can directly communicate with the seller for its coverage region and process.
Q: What is the currency conversion rate applied?
A: We use rates provided by forex.pk open market rate + Rs.1 per dollar
Q: What are the popular websites of USA you import from?
A: www.amazon.com, www.newegg.com, www.bhphotovideo.com, www.ebay.com and www.walmart.com